Start with the place where the problem occurs: browser, extension or workspace. Preserve existing content and schedules while checking, and export a backup before moving the installation folder or profile.
Step by step
Missing icon or manifest error
Open chrome://extensions or edge://extensions and check the extension is enabled and pinned. For a ZIP install, choose the extracted folder containing manifest.json. After moving folders, check whether you are opening a separate installation with its own data.
A group is missing
Check the Facebook session and selected profile or Page. Import when the identity is correct and verify group access. In Social Posts, check Synced groups in the extension; a local group may not have been selected for workspace sync.
Pairing fails or AI is unavailable
Pairing codes expire after ten minutes. Create a new code when needed and confirm the right workspace. AI needs separate device permission and remaining workspace allowance. Resolve a paused integration or revoked device first.
A schedule has not run
Check pause state, next run, computer time and Facebook session. The computer must be awake, online and the browser open. After downtime, inspect history and schedule state before manually creating a catch-up run.
A post is pending or uncertain
Admin approval is not a reason to send again. If a post may have been submitted without a receipt, inspect the original group and reconcile in TrolyPage. Retry only after confirming it was not sent and resolving the cause.
Facebook or the interface reports an error
Stop the run and read the warning. Check the session, permissions and extension version. Facebook interface changes can require an update. Do not switch methods or repeatedly send while an outcome is uncertain.
Before you begin
- When asking for help, record the time, identity, group and error message. Do not share Facebook passwords or cookies.
- Reloading or reinstalling does not replace reconciling a post that may already have been sent.
