Transaction Policy

TROLYPAGE COMPANY LIMITED is the seller responsible for TrolyPage service plans purchased directly on this website. This policy covers software services, not the delivery policies of stores using TrolyPage.

1. Selecting a plan and confirming a transaction

Customers must have legal capacity to contract or authority to act for their organization. Select the correct workspace, plan, billing cycle and extras. Review benefits, limits, discounts, setup fees and the total before confirming. You can go back and change your selections before ordering.

Public pricing describes the plans offered. Custom quotations are confirmed in writing before payment. Trial eligibility and duration are shown at registration; using a trial does not itself require purchasing a paid plan.

2. Prices, taxes and fees

Listed prices are final plan prices, including any applicable VAT. The total payable includes the selected billing cycle, setup fees and extras, less eligible discounts. Charges are disclosed before confirmation; applicable VAT is not added a second time to a tax-inclusive price.

AI allowances, connected channels, team members and features depend on the plan. Purchasing extras or enabling paid overages is a separate choice; rates and spending limits must be disclosed before activation.

Vietnamese pricing is displayed in VND. Check the currency and total on your transaction. Your bank discloses any currency conversion or bank fees it charges. Provide accurate invoicing details in the billing section or contact [email protected].

3. Payment methods

Methods currently enabled for purchasing TrolyPage plans are listed below and at checkout. Payment integrations that allow stores to collect money from their customers are a separate service.

For bank transfers, use the recipient, amount and payment reference shown for your transaction. Each transaction has its own reconciliation reference. If a reference is incorrect, a payment is incomplete or a transfer has not been confirmed, send the transaction code and payment evidence to [email protected].

Prepaid account balance can be used for payment functions shown in TrolyPage. Depositing balance does not itself purchase or activate a plan. Balance refund requests are reconciled under the Cancellation and Refunds Policy; prepaid balance is not reward points.

• SePay — Chuyển khoản ngân hàng tự động qua SePay — dùng cho cả thanh toán gói dịch vụ (Platform Billing) và thu tiền khách hàng qua AI Agent (Customer Payment).

4. Activation and service delivery

TrolyPage provides access to software over the Internet; no physical goods are delivered. A paid plan is activated after the system confirms successful payment. Plan details and dates appear in the workspace billing section. A transaction awaiting reconciliation is not yet activated.

Contact support if your bank has confirmed a payment but the plan is not active. We respond within one working day; typical resolution takes one to seven working days depending on the cause. If TrolyPage cannot provide the agreed service due to its own fault, termination and the corresponding refund will be considered.

Use the web application on an Internet-connected device with an updated modern browser and JavaScript enabled. Camera, microphone and notification features require the corresponding device permissions. Team members, connected channels and usage limits are specified for each plan; each team member receives a separate account.

Connected features depend on the permissions you grant, the connected platform's requirements and your plan. You must have authority to manage the channels you connect. AI output may contain errors; review important information before using it or sending it automatically to customers.

5. Duration and plan changes

The billing cycle is shown when you select a plan. Start and end dates appear in the billing section after activation. Before changing plans, review the payable amount, any credit and the effective date shown by the system.

Upgrades or other changes may require payment of a difference. A scheduled downgrade takes effect on the date notified. The new plan's limits and features apply from that date; access to the former plan does not automatically continue afterwards.

6. Renewal and ending service

Review automatic renewal in the workspace Billing and Balance sections. When enabled, the system may use an eligible balance to pay for the next period. You can disable it before renewal. Renewal and paid overages are separate settings.

Cancelling renewal of an active plan allows access until the end of the paid period and stops renewal for the next period. Early termination and refund requests are handled separately under the Cancellation and Refunds Policy.

Stopping renewal does not automatically delete an account or its data. Use the Data Deletion page to make that request. Plans purchased through an app store must be managed through the payment source shown in your account.

7. Support

Staff provide support during business hours in Vietnam (UTC+7). Working days in these policies mean Monday to Friday, excluding Vietnamese public holidays. Requests received outside working hours are handled during the next working period.

Contact [email protected] or +84 964 842 168. The Complaint Resolution page sets out the process and deadlines. Personal data rights requests follow the separate deadlines in the Privacy Policy.

Pricing · Cancellation and Refunds · Complaint Resolution