Data Deletion Instructions
How to request personal data deletion on TrolyPage — Facebook Data Deletion Request
1. Introduction
TrolyPage (trolypage.com) provides a data deletion workflow for end users and for the Meta Platform callback requirement.
The current workflow focuses on deleting or anonymizing user-level data, revoking access, and stopping future collection. Because this is a multi-user SaaS, tenant-owned business data may require an ownership transfer or manual review before completion.
2. Submit a Request Now
You can submit a request directly on this page. We will send a verification email. Once verified, the request enters a 7-day cooling-off period before final processing.
3. Other Ways to Request Deletion
Method 1: Remove the App from Facebook
- Open Apps and Websites in Facebook.
- Find TrolyPage and click Remove.
- After the Meta callback arrives, we stop collecting new Facebook data and invalidate the related access tokens.
Method 2: Send an email
- Email [email protected].
- Suggested subject: Data deletion request - [registered email].
- If you only need a narrow action such as disconnecting a Fanpage or reviewing Facebook-only data, state that clearly in the email for manual handling.
Method 3: Self-service inside your account
- Sign in at trolypage.com/app/profile.
- Open the Data deletion section in your profile.
- Enter your current password to schedule deletion for your own user account.
- You can cancel the request during the 7-day waiting period from your profile or by using the cancellation link sent by email.
4. What the automated process does
Once a verified request reaches its execution date, the platform automatically:
- Anonymizes the user profile and rotates internal credentials.
- Removes the user from joined workspaces/accounts.
- Deletes the user's personal settings stored by the platform.
- Sends a completion email when possible.
If you are the only member, you can delete your account and personal workspace directly. In a shared workspace, another owner or admin must remain; an existing admin can take over ownership. If all other members have member access, transfer ownership before requesting deletion.
5. Data that may still be retained
- Billing and invoice records may be retained to satisfy accounting or legal obligations.
- Minimal deletion-request logs may be retained to prove the request was processed.
- Tenant-owned business data may require manual review if the request is about removing a user rather than deleting an entire tenant.
6. Timeline
| Step | Timing |
|---|---|
| Verification email sent | Immediately after form submission |
| Deletion scheduled | After you click the verification link |
| Cooling-off period | 7 days |
| Final processing | After the waiting period ends |
7. Check request status
You can ask for a status update by emailing [email protected] and including your registered email or the request code shown after submission.
8. Important notes
- Deletion is irreversible after the final processing step completes.
- If you only want to stop using AI or disconnect a channel, you do not need to submit a deletion request.
- Shared workspaces keep their members’ data; personal workspaces can be deleted without inviting another person.
- Content already published to platforms (Facebook, Instagram, TikTok, Pinterest, X/Twitter, LinkedIn, YouTube, Reddit, Threads, Tumblr, Blogger, WordPress) before the deletion date will remain on those platforms subject to each platform's retention policies. You need to manually delete content on each platform if desired.
- Messages that already exist on Meta systems cannot be deleted from Meta by our platform.
9. Contact
For manual assistance or narrower requests such as Facebook-only cleanup, contact [email protected].