Install Website Chat on BigCommerce
Create a Script Manager entry for storefront pages.
View the stepsWhere the code goes
A map of the platform UI. Labels can vary slightly by version or account language.
- Storefront
- Script Manager
- Create a Script
- Footer
- Storefront
Footer · Storefront
<script async
src="YOUR_STUDIO_WIDGET_SCRIPT_URL"
data-token="YOUR_CHANNEL_TOKEN"
data-server="YOUR_STUDIO_SERVER_URL"
></script> Follow each step.
Every step uses your channel’s real Website Chat snippet; the example on the overview page is not deployable.
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In BigCommerce Control Panel, open Storefront → Script Manager → Create a Script.
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Name it “TrolyPage Website Chat”; choose Footer and Storefront pages or All Pages as appropriate.
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Choose a script-content option, paste the complete TrolyPage Studio snippet, and select the consent category required by your store policy.
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Save, open a public storefront page, then check again in TrolyPage Studio.
Ask ChatGPT or Claude to install it
Works even if your website is not listed. Replace the placeholder with your Studio snippet, adjust the prompt if needed, then send it to an AI assistant with website access.
The button only copies; it does not send data. Without website access, the assistant should guide you. Never share admin passwords or API keys.
You can edit the text before copying.
Verify the installation
Open a public page with the snippet. Once the widget loads, return to your channel’s Install section in Studio and select Check again. Detection requires a signal from the live website.
Check in StudioIf the widget is missing
- Do not target only Order Confirmation if you need chat on storefront pages. On headless stores, confirm your storefront actually loads Script Manager entries.
- Confirm the channel is Published and your website domain is allowed.
- Check that the snippet appears only once and is not blocked by cache, CSP, or script blockers.
- Open a public page in a private window, then select Check again; builder previews do not replace a live page.
Platform UI steps were checked against official documentation. This is a code-installation method, not a native TrolyPage plugin or app for that platform.
Read BigCommerce documentation