Begin with connection status
Open the TrolyPage tab and inspect the workspace, AI permission, allowance, and visible recovery entries.
Pairing has not completed
Check that Integrations → TrolyReddit is enabled, since it starts disabled. Then open Channels & Social → Automated Posting → TrolyReddit to review the code. Create a new pairing request in the extension if the code expired or was cancelled.
Permission missing or workspace paused
Ask an owner or administrator to inspect the device and integration. Continue locally if needed; reading an old result is different from permission to start new work.
AI or sync outcome is uncertain
Inspect the existing request or receipt. Use the explicit resend action only when the system confirms that no corresponding request exists.
The session needs pairing again
After a lost token-refresh response, pair again instead of repeating the old token. Verify server revocation after a local disconnect during a network outage.
Preserve data before changing the environment
Do not uninstall or move the extension merely to make an error disappear. Back up the Inbox, retain the state that needs inspection, and use the appropriate recovery action.
- Malformed results are retained without automatically calling paid AI again.
- A source needing reconciliation does not block every other source.
- Diagnostics do not export tokens or pairing secrets.
