Pricing, Additional Costs and Payment Methods

To keep pricing and payment clear and convenient when customers register for AI Agent plans, add-ons or software services, TrolyPage publishes the following information:

1. Product and Service Pricing

• Currency: All listed prices for service plans, add-ons and solution contracts supplied by TROLYPAGE COMPANY LIMITED on its official website are in Vietnamese dong (VND).
• Price at the time of purchase: A published price applies when the customer registers or requests a quote. Prices may change with promotions, discounts or company pricing policies.
• Final price: Unless a separate written agreement or service page states otherwise, the price for a transaction is the price shown or confirmed by TrolyPage when the customer completes the order.

2. Additional Costs, If Any

• Related costs: Some transactions may involve costs beyond the listed plan fee, depending on technical needs and deployment size. Examples include custom configuration or integration, extra API capacity and shipping for accompanying hardware.
• Disclosure: TrolyPage informs customers of any additional costs during consultation, in a quote or on the checkout screen before they confirm the transaction.

3. Payment Methods

TrolyPage supports convenient and secure ways to activate services:

• Bank transfer: Customers transfer payment to TrolyPage's official bank account shown at checkout, in the quote or in the contract. The system automatically reconciles the payment or staff assist with verification. The plan is activated once the transaction is recorded successfully.
• Online payment and payment gateways: Customers may use integrated online gateways, domestic or international cards, or an automated payment QR code on the website. Step-by-step instructions appear during checkout.

Available methods for each transaction are shown at checkout. Purchases made directly in the mobile app follow the in-app purchase section of the Terms of Service.

4. Payment Confirmation

• Reconciliation and confirmation: After payment, TrolyPage checks the transaction data and automatically updates the service plan or workspace status.
• Notification: Confirmation of a successful transaction, together with an electronic invoice or receipt, is sent by email or displayed in the customer's account.
• Verification support: If transfer details are incomplete or a bank interruption occurs, TrolyPage support will contact the customer to verify the transaction and activate the service as soon as possible.

5. Refund Policy

• When refunds are considered: A refund may be considered if both parties validly agree to cancel an order or contract, or if a prolonged technical issue caused by TrolyPage prevents service from being provided under an agreed service-level commitment. The Cancellation and Refund Policy applies.
• Refund method: The refund is sent to the customer's original bank account or by another method agreed by both parties in writing.
• Timing: The customer normally receives the refund within 7–14 business days, depending on intermediary bank processing. TrolyPage provides progress updates.

Payment Support Contact

For a detailed quote, plan advice, or help with transactions and invoices, please contact:

• TROLYPAGE COMPANY LIMITED
• Head office: Số 72, Ngõ 318 Đê La Thành, Phường Ô Chợ Dừa, Thành phố Hà Nội, Việt Nam
• Hotline: 0964 842 168
• Support email: [email protected]